Award winning Advanced Care Specialists at Home | You Ask, We Advise, Together We Act
Service Users Charter
Our vision is to empower people to live with dignity at home in the knowledge they will receive the best possible care
Our mission is to deliver the highest quality of safe, person centered care meeting each service user’s individual needs using a holistic approach in accordance with the National Standards of better safer healthcare
We also aim to:
Support and promote independence, dignity and enhanced quality of life for our service users
Provide a range of exceptional services encompassing holistic person-centered care
Communicate eﬀectively with all those who may access our services
Operate to the highest professional standards of governance, transparency and accountability.
Be dynamic, innovative and professional.
Continuously strive for excellence in all that we do.
Commitment to quality of care provision – We strive to ensure that the quality of care provided is safe and effective and focused on the service user.
Respect and Dignity – We understand and value that each person is an individual and strive to respect all of their needs, aspirations and abilities and limits.
Integrity – We demonstrate a commitment to integrity by being honest and open in all our interactions with our service users, families and other relevant personnel.
When receiving a myhomecare service:
I have the right to
A quality service that supports me to live at home.
To have someone support me to give me support and speak on my behalf.
Be treated with respect.
Privacy and confidentiality within the service.
To participate in the planning, reviewing and evaluation of my service.
Comment and give feedback to myhomecare to help make improvements in service provision.
Feel safe and comfortable in my own home with those caring for me.
If you need help, there are people available to support you. You can ask the person providing the myhomecare Service or contact your local myhomecare oﬃce on 1800 400 900 Please visit www. myhomecare.ie for more information.
Charter of Rights
With every right comes a responsibility. The following guide accompanies the myhomecare Charter of Rights to communicate:
Your right in myhomecare as a service user.
What you can expect from myhomecare
What myhomecare expects from you.
What we do in myhomecare
How to use this guide
1. Quality Services
3. Active Role in my Service
5. Privacy and Confidentiality
6. To comment and give feedback
7. Accessible and inclusive buildings
8. To be safe
Servisource office Quayside Business Park, Mill Street, Dundalk. Tel: 1800400900 Email: firstname.lastname@example.org