Myhomecare are fully committed the quality our services nationwide.
Currently in Ireland there is no regulation for homecare services, whilst we are fully in favour of regulation, in its absence we will ensure we stay true to our highest quality standards.
This is why Myhomecare are leading towards a global patient safety standard in early 2020.
We are committed to continuous improvement & testament to our mission we have the following quality standards in place
- ISO 9001 2015
- ISO 27001 2013
- All Star Business Accreditation
- PHECC accreditation
What does this mean?
ISO 9001 2015 – Our Quality Management System
Myhomecare put our client & carer first! Our business strategy is built around your needs and your expectation of care services.
We complete a Client/Staff Satisfaction Survey annually and in a recent survey, 91% of our clients would and have recommended Myhomecare to others. Customer service is key to all that we do in Myhomecare, we are delighted to see such a result. All feedback is actioned, our aim is to continuously improve our service.
All of the business operations are audited externally every year to esure we are compliant with our quality management system.
We successfully achieved our ISO accreditation again this year and continue year on year to strive for this very respected achievement.
ISO 27001 2013 – Our data security system
In advance of the May 25th deadline last year Myhomecare completed a program of review where all aspects of our work processes are now GDPR compliant.
A specialised project team was set up to oversee and govern GDPR.
A privacy officer & DPO of the overall group was appointed. Both employees lead the GDPR team to great success and now, in 2019 the business has implemented ISO27001. The implementation of this security management system is confirmation that Myhomecare protect your data. We put high level audited processes in place to ensure the business are fully GDPR compliant.
Business All Star Accreditation
We successfully achieved the much-respected Business All Star Accreditation this year.
The company acquired the prestige for outstanding quality under the three pillars of All-Ireland Business All-Star accreditation — Performance, Trust and Customer Centricity. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust and customer centricity.
“Receiving this independent verification emphasises to our clients that they are working with an All-Star Business, who delivers a reliable, trustworthy service and puts the client at the centre of every business decision,” said Declan Murphy, CEO, Servisource.
Myhomecare have a dedicated training division which are a recognised institute with the Pre-Emergency Care Commission. (PHECC)
We are continually striving to maintain our standards of excellence, for the safe provision & quality of care nationwide.
Local Business Awards
Winner : 2015 Myhomecare – Best use of technology
In 2015, Servisource won best use of information technology. This award was recognition for our Myhomecare Connect app which supports our clients in living independently at home with the use of technology
Finalist : 2019 Myhomecare – Best use of Information technology
Irish Healthcare Centre Awards
2016: Finalists: Best Assisted living homecare provider
2019: Finalist: Best use of Information technology