Professional Homecare Bill 2020

Professional Homecare Bill 2020

Myhomecare.ie have welcomed the recently announced Professional Home Care Bill 2020, amendments to the Health Act 2007. This new legislation is designed to provide regulation in the area of professional home care.

Amendments were introduced in the areas of assessment of needs & care planning, complaints procedures, standards of care, protection from abuse and training of personnel. Myhomecare are proud to have already demonstrated an understanding and focus in these areas.

These amendments regard the following general principles as they apply to adults:

· The principal of independent living

· The principal of privacy & dignity

· The principal of quality of care

· The principal of protection of the adult

Myhomecare.ie’s assessment of care needs have included companionship and advanced care planning as standard practice across all of our services for many years. We have also developed and introduced an extensive patient safety programme in 2019. Through this programme we continue to monitor and collect data in the areas of medication management, fall risks and infection control.

ISO9001 accreditation – Quality Management System

Myhomecare successfully maintained ISO9001 accreditation again for 2020 and continue year on year to strive for this very respected achievement. Our care standards are of the highest quality and our mission is to always put our clients and carers needs and feedback first. All of the business operations are audited externally every year to ensure that we are compliant with our quality management system. Due to the COVID-19 pandemic, virtually zero paperwork was used which was another huge achievement for Myhomecare as the audit usually takes place onsite, with all policies, processes and documentation printed out in advance.

JCI Gold Seal accreditation

We have also secured the JCI Gold Seal accreditation for 2020. This reaffirms we are operating a quality service with a core focus on client safety and our dedication to clients and their families. With the JCI award, we are now one of an exclusive group of 24 homecare companies globally who have attained the required standard and the only one in Ireland in our sector.

We now work alongside the JCI team to sustain their standards while continuing to strive for improvement in delivery for all clients receiving care in line with the accreditation’s credo. Paula Wilson, President and CEO of JCI, commended Myhomecare for the dedication to improving services and praised the resilience of everyone involved for persevering during a global pandemic: “JCI commends Myhomecare for its efforts to become a quality improvement organisation and achieving international accreditation which highlights their commitment to patient safety“.

A safer, better homecare

Circumstances this year with the onset of Covid-19 has helped change our business model to a more online presence. Implementing the best technology solutions available and ensuring quality of service are fundamental to us as we try to emerge from the covid crisis even stronger than before.

Our Client Portal is accessible via our website myhomecare.ie and provides access to several different resources, which includes our feedback form. We also provide our clients with an Education Pack which has information on a range of different topics from Nutrition, Diabetes, Alzheimer’s and Fire Safety etc.

Our dedicated recruiters and compliance officer ensure that all our care personnel are up to date with necessary training requirements and we ensure this is possible with continuous support from our own Servisource Training division.

The Myhomecare team continue to lead the way in Ireland in delivering a superior quality service by ensuring our standards are in line with the new government regulations. Myhomecare utilise lean methodologies ensuring we are continuously improving our services. Our quality management system allows us to regularly review and maintain our policies and procedures, enabling us to work in unison to a high standard.

Homecare is not just confined to older people. It includes those who develop a chronic illness, those who have a physical or mental disability or those who are recovering at home after surgery or an illness. Myhomecare.ie deliver the highest quality of safe person centred care, meeting each service user’s individual needs using a holistic approach in accordance with the National Standards of Safer, Better Healthcare and Homecare.

Alone’s COVID-19 support line and services for older people

ALONE have launched a COVID-19 support line, which is available to all older people including those that have never used their services before. Supporting the clinical advice and information being provided by the HSE, ALONE’s support line is available at 0818 222 024 from 8am-8pm, seven days a week.


The ALONE helpline offers advice and support for COVID-19 and other issues that are arising for older people at this time, including difficulties in relation to physical and mental health, loneliness, isolation, finance, safety, and housing. As well as ongoing telephone support, volunteers are also collecting and delivering prescriptions, groceries or other necessary items for the older people. ALONE’s network of support is constantly expanding and evolving to meet the needs of older people throughout Ireland.

They are working in collaboration with Local Authorities and the Local Authority Community Response Forum providing practical supports to older and medically vulnerable people. ALONE’s support line has become the leading national number for ‘Community Call’, an initiative that links local and national Government with the community and voluntary sectors to provide support to older people and those who are at risk at this time. The partnership is crucial in mobilising a rapid response in every county to make sure everyone is looked after.

ALONE have since launched a dedicated referral line for professionals including Home Care Providers, Local Authorities, Local Development Companies, Hospitals, Primary Care, the HSE, GP’s, members of PPN’s and other community services, including pharmacy staff. This referral pathway is operational seven days a week, Monday – Friday 8am – 8pm, Saturday – Sunday 9am – 5pm by calling 01 223 3632. This number is specifically for professionals who wish to make a referral including your own staff, and all older people should continue to phone ALONE’s national support line number at 0818 222 024.

As family members, neighbours and communities return to work, there may be a reduction in supports available to those who are at risk. ALONE has highlighted that physical and mental health difficulties are causing increased challenges for older people, with many calling ALONE’s helpline to say they have fallen or are experiencing illness or pain, but do not want to go to GP surgeries or A&E due to anxiety around contracting COVID-19. Lack of access to chiropody and other services are having a direct impact on people’s ability to leave their home for exercise safely, and many callers indicate deconditioning and point to increasing frailty as a result of cocooning. ALONE have also noted a continuing increase in the number of older people expressing very low mood due to cocooning.

It is not yet know what the full impact of cocooning will have on our older people of Ireland, who are medically and socially vulnerable. So we are encouraging all older people experiencing difficulties to please seek help and for younger people to seek supports for older relatives and neighbours that Alone are offering. For more information visit https://alone.ie/

COVID-19 Everything you need to know

We would like to remind everyone to please use trusted sources only, for more information on COVID-19, healthcare and homecare workers information, mental health and the virus, government measures and employment please take a look at some of the below websites:

HSPC – information and guidance for healthcare workers https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/guidance/guidanceforhealthcareworkers/

HSE information on symptoms, treatment, self-isolation and more https://www2.hse.ie/conditions/coronavirus/coronavirus.html

HSE – Minding your mental health https://www2.hse.ie/wellbeing/mental-health/minding-your-mental-health-during-the-coronavirus-outbreak.html

HSEFacts and protecting ourselves https://www.smh.ie/assets/files/pdf/your_mental_wellbeing_during_covid-19.pdf

Gov.ieIreland and COVID-19. The latest updates on health advice, government measures, employment benefits etc https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/

We have lots of job vacancies available nationwide, please have a look at the jobs section on our website for something near you. You can also call our homecare team on 1800 400 900 and follow us on Facebook https://www.facebook.com/myhomecare/

Carer of the Quarter – August 2019

Huge Congratulations to our ‘Carer of the Quarter’ Jennifer Twum!

Here at myhomecare.ie we believe that hard work deserves recognition. We have an exceptional team that works with us both internally and externally. They are hard working, reliable and willing to go above and beyond to ensure our care recipients and families receive the best quality of care.

As always, our homecare team had a difficult decision in choosing just one! Jennifer stood out because of her dedication towards her work and her caring nature towards her clients. Well done Jennifer. Thank you from everyone at Myhomecare.ie.

Pictured: Jennifer being presented with flowers as a token of our appreciation.